Record each withdrawal request and its exact status. Check whether the amount is still shown in the account and whether a blockchain transaction ID exists. A failed request, a cancelled request and a confirmed blockchain transfer describe different events.
Keep the failed request, not just a new attempt
Save the reference, asset, quantity, fee, network, destination and any displayed reason. If several attempts exist, keep them as separate rows with dates. Do not combine them into one unexplained total.
Record whether you cancelled the request yourself, received an error immediately or saw the status change later. Those observations matter even when the platform gives no reason.
Check the balance and TXID separately
An internal request number is not a transaction hash. If a TXID is shown, check it on the correct blockchain explorer and compare the destination and asset. If there is none, write “no TXID displayed”.
Save both the available and total balances where the interface distinguishes them. Do not assume a displayed dollar change proves that the withdrawal was paid or lost.
Do not mistake submission for dispatch
BitMart’s cessation notice says a withdrawal request can still require review and does not establish that assets have been broadcast. It also asks users not to submit duplicate requests. Preserve your history and seek clarification through official channels.
Source: BitMart — Orderly Cessation of OperationsPrepare the evidence for the next step
Use a short chronology: request submitted, error observed, balance checked, ticket opened, reply received. Attach relevant records through an agreed channel, keeping originals intact.
If you request a claim purchase offer, describe what happened without guessing the cause. The buyer must still review ownership, amount and transferability. A failed status is evidence, not an automatic price or approval.
Sources & context
Reviewed 12 October 2026. BitMart Return considers claim purchases and has a commercial interest in these transactions. Explanations and checklists help organise your review; they do not determine individual rights or guarantee a purchase or recovery.
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