Frequently asked questions

We consider purchasing documented claims relating to assets held with BitMart. The rights, amount and future recoveries included in any purchase must be specified in the agreement.

No. BitMart Return is not the exchange, its support team or its official portal. A purchase enquiry here is separate from any enquiry you make to BitMart.

Our service is the potential purchase of a claim at an agreed price. We do not promise to unlock your account or recover the full displayed balance.

A claim is a right to seek performance of an obligation from an identified party. Its basis, amount, ownership and ability to be transferred need to be established. The word alone does not mean a court has recognised it.

No. We first need to review the records, ownership, applicable restrictions and whether the relevant rights can be transferred.

Section 9.2 of BitMart’s published user agreement restricts user assignments of rights and licences under the agreement. The relevant terms and type of claim need individual review before a purchase can proceed.

Yes. Describe the situation and list the records you still have. Missing access may make verification more difficult; an enquiry does not guarantee that an offer will be available.

You can describe a company-held claim in the form. The review will need to establish ownership and the authority of anyone acting for the company.

Yes. The jurisdictions of the parties, applicable restrictions and available settlement methods affect whether a transaction can proceed. A translated website does not establish eligibility in every country.

The review considers the supported amount, scope of rights, transfer restrictions, potential recoveries, timing, costs and risks. An account balance alone is not enough to calculate a purchase offer.

The buyer assumes uncertainty, waiting time and possible costs. The displayed value and the amount of the rights being purchased may also differ. Compare the net price and contract terms.

Any transaction expenses, who pays them and the amount you receive must be stated in the written offer. Ask for a net figure before deciding.

The agreement sets out the payment method, timing and conditions. Signing, the effective transfer of rights and settlement may be separate steps. Do not assume a fixed payment date before terms are agreed.

No. Submitting an enquiry does not transfer rights or commit you to a sale. A signed agreement, if you decide to proceed, determines your obligations.

A case summary, asset quantities, balance and transaction records, withdrawal status and support history. You can describe which records you have in the initial form.

No. Never include passwords, authentication codes, private keys or seed phrases. The initial form asks for a case summary, not account access.

No. The initial form does not accept identity-document uploads. If a later identity review is required, the purpose, recipient and submission channel need to be explained first.

Disclose this before an offer. An earlier transfer, pledge, ownership dispute or authority issue can affect whether another transaction is possible.

No. A proposal is not confirmation of a payment amount or date. Check the current official documents and the conditions that remain.

BitMart describes the portal as a feedback channel. Submitting a ticket does not itself change the status of an account or asset.

No. Save the operation details, date, network, available TXID and support history. The rights and amount still need separate review.

Compare a real offer’s net price and conditions with the rights you retain by waiting. Consider uncertainty, possible costs and your need for liquidity. There is no universal answer.

Do not use a new deposit as a test during the wind-down. Preserve existing evidence and seek current instructions through a verified official channel.

The label alone does not establish a credit at another platform. Verify the actual transaction and the receiving service’s records.

A completed identity check does not answer every question about a particular source of funds or destination. Ask what specific fact remains unverified.

No. Its announcement describes a feedback channel, not a route that individually processes withdrawals.

They can support the record, but may omit history, dates or account context. Keep original exports and receipts where available.

A nominal unit or proposed conversion ratio does not establish a cash redemption value or market price.

No. Compare the same valuation basis, deductions, rights and settlement conditions before judging the actual proceeds.

A percentage leaves important issues unresolved. Ask for a document identifying the parties, rights, conditions and settlement terms.

That cannot be concluded from the date alone. Check the notice’s scope and any applicable follow-up procedure.