Start by documenting the assets, withdrawal attempts and support history. Check the official process that applies to your account. A claim purchase is a separate transaction: a buyer may offer a price for eligible rights after reviewing the records and transfer restrictions.
Build one record of your situation
Make a dated timeline from the relevant deposits to the latest withdrawal attempt. Record token quantities as well as any displayed dollar value. A changing market price can otherwise make two screenshots of the same account look inconsistent.
Save original exports, transaction receipts and emails where available. Keep screenshots with their dates and context. If records are missing, say what is missing rather than trying to reconstruct a precise figure from memory.
- Asset and network
- Token quantity and date of the balance
- Withdrawal reference, status and any TXID
- Support ticket numbers and replies
Separate an account status from a blockchain transfer
An internal withdrawal reference is not the same thing as a blockchain transaction ID. If a TXID is available, compare it with the transaction on the correct network. If there is no TXID, record that fact. A status such as Created or Processing does not by itself establish what legal rights you hold.
Keep official enquiries and a sale separate
BitMart describes its User Engagement Portal as a feedback channel, not a way to process individual withdrawals. A submitted ticket does not itself change an account or asset status.
Keep following any applicable official requirements while evaluating a purchase offer. A message to a claims buyer does not submit an official claim, preserve a deadline or instruct BitMart to release assets.
Source: BitMart — Launch of the User Engagement PortalWhat a buyer needs to establish
A buyer needs to understand the owner, the basis and amount of the rights, supporting evidence and whether a transfer can be completed. The published user agreement contains an assignment restriction in section 9.2; it needs case-specific review before a sale can proceed.
A usable offer identifies the buyer, the rights being purchased, the net price, expenses and conditions for payment. Read the treatment of later recoveries, including what happens if funds are sent to your old account after closing.
Source: BitMart — User Agreement, section 9.2A practical next step
Prepare a short summary with your country, assets, approximate amount, account-access status and records available. Keep passwords, authentication codes and recovery phrases out of it.
You can submit that summary to BitMart Return for a potential purchase. Sending an enquiry does not transfer your rights or oblige you to accept an offer. An assessment may also conclude that a purchase cannot proceed.
Sources & context
Reviewed 12 October 2026. BitMart Return considers claim purchases and has a commercial interest in these transactions. Explanations and checklists help organise your review; they do not determine individual rights or guarantee a purchase or recovery.
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